Order Cancelation Policy

At Mash Fit, we understand that plans can change. Below is a clear outline of our cancellation policy to ensure transparency and ease.

Order Cancellation Window

• Orders may be cancelled within 24 hours of purchase for a full refund—no questions asked.

• If you’d like to cancel after the 24-hour window, please reach out promptly to see if your order hasn't shipped yet.

Cancellations After Processing

• If cancellation is requested after order processing has begun, but before shipping, a 50% cancellation fee may apply to cover production or handling costs.

• Once the order has been shipped, cancellations are no longer possible. At that point, you may initiate a return or exchange per our Return & Exchange Policy.

Custom or Personalized Items

• Custom-made or personalized items fall under the no-cancellation rule once production starts.

• If you request cancellation after your custom order has been created or customized for you, we reserve the right to charge up to 50% of the order value.

Effect of Repeated Cancellations

• Frequent cancellations may flag your account for review. We reserve the right to refuse service to accounts showing repeated cancellations or misuse.

How to Cancel Your Order

1. Email us immediately—within 24 hours of purchase—at [your support email] with your order number and a request to cancel.

2. If your order is eligible for cancellation, we’ll confirm and refund the amount to your original payment method.

3. Refund processing typically takes 5–7 business days after cancellation is approved.

Refund Processing

• Approved cancellations will result in a full refund to your original payment method, minus any applicable cancellation fees.

• Shipping charges will not be refunded if the order has already shipped.